Steve Krug’s Don’t Make Me Think left a big impact on me when I first read it several years ago. I knew the basics of writing and designing for web usability but Don’t Make Me Think crystallized the subject in a way that appealed to both web designers and users who didn’t know HTML but did know a bad website when they saw one.
The second edition, which was published in 2006, offers a few new chapters on accessibility and user “goodwill” but leaves out some of the chapters on user testing (though they can be found online at www.sensible.com/secondedition). I re-read the book recently and was surprised by the experience: Don’t Make Me Think is still a great book, still a classic, but it is beginning to look dated.
Many of the examples shown are either ancient (see Yahoo!, circa 1999, on page 27) or no longer exist (Productopia.com, which is studied in detail on page 118–121). This is bound to happen to any book, but Don’t Make Me Think is four years old in its current edition and the first edition was published way back in 2000. Web design has changed so much since then and it’s time for Steve to revise Don’t Make Me Think to acknowledge the changing landscape.
Don’t Make Me Think also makes assumptions about average users that I think could be revisited. I think Steve is still mostly correct in describing users’ behaviors as comparable to firemen making snap decisions, but some more specific behaviors and assumptions deserve another look. One is the notion that users don’t expect to reach a homepage by clicking on the logo at the top of a page. Another is the assumption that pull-down menus are bad for usability: I personally agree with this one but they are often effective for quick access when users don’t need to scan a long navigation. I’d be very interested in seeing a third edition of this book that takes another look at users’ “default” behaviors.
Don’t Make Me Think is still a valuable book for any web designer, and years later I still find myself using Steve’s ideas to describe web usability to clients. I hear Steve plans to have a new book out before year’s end, Rocket Surgery Made Easy. It’s listed as a “do-it-yourself guide to finding and fixing usability problems,” and might incorporate some of the user testing chapters pulled from Don’t Make Me Think. Perhaps it will address some of the new possibilities and pitfalls in web usability that have developed in the last decade.